Frequently Asked Questions (FAQ)
1. What are your shipping times?
We typically process and ship orders within 24 hours. However, during holidays or peak times, it may take a bit longer. We appreciate your patience.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal.
3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.
4. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times may vary based on your location. Please check our shipping policy for more details.
5. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service for return instructions.
6. How can I contact customer service?
You can reach our customer service team via email at support@finejewelrybuy.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
7. Are your products authentic?
Yes, all our products are 100% authentic and sourced from reputable brands and manufacturers. We guarantee the quality and authenticity of every piece we sell.
8. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a dry place, avoiding exposure to harsh chemicals, and cleaning it regularly with a soft cloth. For more detailed care instructions, please visit our jewelry care guide.
9. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services.
10. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at support@finejewelrybuy.com with your order number and photos of the damage. We will arrange for a replacement or refund as quickly as possible.
11. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.
